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FAQ Frequently Asked Questions

This FAQ section is no more updated and hence these FAQs are old because we have migrated to new Zendesk CRM.
For updated FAQs, please checkout our Knowledge Base:-
Knowledge Base (FAQs for All our The SmartWare Network Websites)

Ask / Suggest a FAQ !

Going to create a campaign or place an order? 
First of all, you need to add funds in your account balance by using an appropriate payment processor such as PayPal, Payoneer, Wire ...etc at:

You can find and download all your invoices at:

Just hit "Invoice" button given under Action column to view and download (print as pdf) the invoice.

Nope, you can create ONLY ONE account. We don't allow multiple accounts as such from the security/safety point of view and other reasons.
If you really need multiple accounts then contact us first with a genuine reason or explanation for the same. If it looked reasonable we will make an exception for you.

Topics covered in this article:-

Refund on Invoices

You may ask for the refund for added funds in your account balance on the invoice basis, but refunds are possible only if requested within 24 hours from the date of the transaction and the funds are unused.
Note: Refunds will not be possible if you have used (fully or partially) your added funds from your account balance.

Refund on Campaigns/Orders

You may terminate the campaign or cancel the order (if applicable and available) to get the refund back to your account balance for unused/unspent budget/funds.
Note: Refund will be given back to the account balance only but not be given on your invoice (original payment method)

Exceptions & Special Cases

There are some exceptions => for more details, please refer our refund policy at: 

You can resend account activation or verification or confirmation email at https://cpidroid.com/account/resend.php







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